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FAQ

Thanks for stopping by! Since you're here, we know you are a lover of ebike riding and like to be informed too! Well, we've put together some frequently asked questions (that's FAQ for you acronym lovers!) to help you on your quest to knowing all about electric bike solutions. We know your minds are vast and unique, so feel free to give us a shout or drop us a line if you don't find what you're looking for below. Click here to email us, or if you want to give us a holler just call (+86) 18606211357. We're here from 9 AM to 9 PM Beijing time, otherwise known as China Standard Time.

  • Q How long will it take for us to get the order?

    A For sample order, usually, we will choose to ship by Express, for example, FedEx,UPS,DHL,TNT,DPD. Normally, it will take 5-7 workdays for you to get the parcel after we dispatch the order.
    For bulk order, usually, we will ship by sea. It will take about 35-45 days for you to get the order after the ship set sail.

  • Q Can you provide tax-included services when shipping?

    A Yes, when sending samples, most countries can choose a tax-included dedicated line. But some countries are excluded, such as Australia, New Zealand, Switzerland and so on.

  • Q Can we use our own shipping account?

    A For sample order, if you use FedEx/DHL/TNT/UPS freight collect,then you can use your own shipping account. But,usually,customers will choose to pay the freight in advance,and let us handle the shipment. In this way,
    We use a 3rd party shipper, and we must use their accounts. Under this condition,we can transport the order with less cost.

  • Q Why can’t we track the order yet?

    A The Express companies usually needs about 24-48 hours after their initial scan for things to show up on their website. If you can’t see anything after that, please feel free to reach out here.